1. Introduction
Medic Helpline (“MedicHelpline”, “we”, “our”, or “us”) operates an online platform that provides health information, hospital discovery, and healthcare service connections.
These Terms of Use (“Terms”) govern your access to and use of our website, mobile experiences, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
2. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.
3. Account Registration
If account functionality is available, you may need to create an account to access certain features. You agree to provide accurate information and keep your account credentials confidential.
You are responsible for all activities conducted through your account. Notify us immediately of any unauthorized use.
4. Permitted Use
You may use the Services only for lawful purposes and in accordance with these Terms. The Services are for informational and discovery purposes to help you find healthcare providers and services.
- Search for hospitals, treatments, and healthcare providers listed on our platform.
- Access general health information provided through the Services.
- Contact healthcare providers through available channels (subject to their terms).
5. Prohibited Use
You agree not to:
- Copy, reproduce, distribute, or create derivative works from the Services without permission.
- Use the Services for commercial purposes without our written consent.
- Attempt to gain unauthorized access to our systems or interfere with the Services.
- Post false, misleading, or harmful content (if user-generated content features are available).
- Use automated systems or scripts to access the Services without permission.
- Impersonate any person or entity or misrepresent your affiliation.
6. Health Information Disclaimer
The health information provided through the Services is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Always consult with qualified healthcare professionals for medical concerns. We make no representations about the suitability, reliability, availability, timeliness, or accuracy of information about healthcare providers or services listed on our platform.
Hospital and provider information is provided by third parties and should be independently verified. We do not endorse or guarantee the quality of care from any listed provider.
7. User Content
If the Services allow you to submit content such as reviews, ratings, or feedback, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and display such content.
You represent that your content does not violate third-party rights or these Terms. We may moderate or remove content at our discretion.
8. Third Party Services
The Services may enable connections to third-party healthcare providers, hospitals, and websites. Your interactions with third parties are governed by their terms and privacy policies.
We are not responsible for the products, services, or content of third parties accessible through the Services.
9. Intellectual Property
All content, trademarks, logos, and materials on the Services are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.
You may not use our trademarks, logos, or content without prior written permission.
10. Termination
We may suspend or terminate your access to the Services for violation of these Terms or for any other reason at our discretion, with or without notice.
Sections that by their nature should survive termination will continue to apply.
11. Disclaimers
The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.
We disclaim all warranties regarding the accuracy, completeness, or timeliness of health information or third-party listings.
12. Limitation of Liability
To the fullest extent permitted by law, Medic Helpline and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
Our total liability shall not exceed the amount you paid us in the past 12 months, if any.
13. Indemnification
You agree to indemnify and hold harmless Medic Helpline from claims arising from your violation of these Terms or your interactions with third-party providers through the Services.
14. Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts located in .
15. Changes to Terms
We may modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.
Material changes will be posted on this page with an updated effective date.
16. Contact Us
For questions about these Terms, please use the contact information provided on our website.